MERCURE QUEENSTOWN RESORT, Queenstown – A Smart Stay in the City
About the Hotel
Rooms with Views
Mercure Queenstown Resort offers rooms with views of Lake Wakatipu, the Remarkables mountain range, or the gardens. Each room includes an LED TV with satellite channels, tea/coffee facilities, an in-room safe, and a refrigerator. Some rooms feature a minibar on request.
Dining Options
The South Eatery Restaurant serves à la carte meals with Central Otago wines and local produce. Rises Restaurant provides a buffet breakfast with views of the sunrise over the Remarkables. The alpine-themed Lounge Bar offers cocktails, beverages, and snacks by an open fireplace.
Leisure & Facilities
The hotel has an outdoor heated pool, spa pools, saunas, two tennis courts, and a gym. Groups can book themed dinners, pool parties, or team-building events in conference rooms or outdoor areas.
Location & Access
The hotel is 10 km from Queenstown, overlooking Lake Wakatipu and the Remarkables. Nearby landmarks include Queenstown Garden (2 km), St Peter's Anglican Church (2 km), and Lake Wakatipu (2 km). A 5-minute drive leads to Queenstown's dining and retail precinct.
Services & Safety
The hotel provides complimentary wired internet, a 24-hour business center, and conference space. Safety features include carbon monoxide detectors, fire extinguishers, and a security system. Groups of 10-100 can arrange events in dedicated spaces.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Coffee shop
- Vending machines
- Fireplace
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Diving
- Snorkelling
- Canoeing
- Skiing
- Hiking
- Cycling
- Bowling
- Mini golf
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Picnic area/ Tables
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
Spa & Leisure
- Outdoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa lounge
- Sauna
- Steam room
- Jacuzzi
Room features
- Wi-Fi in rooms
- Air conditioning
- Heating
- Soundproofed rooms
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
The hotel is situated in a beautiful location with a great view. The rooms, though a bit tired, are kept clean, but some have issues like ripped net curtains. The service was very hospitable, though there were some issues with the wifi signal. The location requires a climb and is a bit further out than expected. The dining experience was average, and the facilities provided were satisfactory.
The hotel has a beautiful view overlooking Lake Wakatipu and the hills, but the room had some issues like noise from the gym and lift, obstructed window view, and maintenance concerns. It's a bit further from the main township, requiring transportation, yet offers a fantastic location with great views. The dining was described as hohum with stretched staff during breakfast.
The hotel had its ups and downs. The rooms were tidy and clean, although a bit chilly, and conveniently close to the lifts. The service was top-notch, with professional and friendly staff, particularly Hayley at check-in. The location was nice but a little far from the town center, accessible via a bus stop at the resort's door. The dining experience was a mix of average meals with some cold dishes. Overall, a decent stay with some minor drawbacks.
The hotel rooms were exceptionally clean and tidy, but lacked an in-room minibar or coffee machine, which are usually expected in this type of hotel. The location, slightly further out from the main township, offers a quiet atmosphere with a stunning lake view, yet may require a car or taxis for convenience. The service was incredibly hospitable and friendly, offering assistance with bookings and tour advice. The dining experience, although varied and good quality, seemed overpriced at $32 per person. Overall, for a similar weekday price, the hotel provided a cozy stay with smiling service and a nice selection of amenities.
I absolutely loved my stay at the hotel! The private viewing gallery over the lake and the stars from the room was incredible, offering all the amenities I needed. However, the roof view was a bit of a letdown as it blocked the lovely scenery. The service was top-notch, the location was spectacular with great views, and the dining was okay but could use more variety in the menu.
During our 3-night stay last month, the hotel's spacious rooms provided a comfortable sense of space and a great view. The rooms were clean but felt a bit aged. The service was excellent but marred by some maintenance issues. The location, while not central, offered a pleasant walk to Queenstown. Dining was tasty but slightly dated. Overall, a mixed experience with some standout positives and a few drawbacks.
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